Terms of Service, Privacy, and Fulfillment Policies
All sales and prices listed are in US Dollars. As dog training is a working relationship between owner and pet, the results of all private lessons are dependent on the client’s participation and willingness to complete the assigned homework.
Refund policy — All private training programs are non-refundable after you have received the material from your first lesson. If you are unable to complete your program due to an emergency you may be entitled to a prorated refund for unused services. Please reach out to customer service 801-820-4052 or connect@thecaninemind.org so we can support you and your dog’s training.
Delivery policy — Private lessons are held at the client’s residence or location of choice. All training lessons are intended to be scheduled consistantly and in a reasonable time frame to ensure dog has consistent growth and progression, and expire 1 year after purchase. It is the clients responsibility to self schedule all training lessons through our online platform.
Cancellation policy — 24 hours notice is required for all Lesson and Group Class cancellations, which can be done through the client confirmation email or by logging into our self scheduling platform. No less than 2 weeks notice is required for Board and Train cancellations to receive your security deposit back in full.
Guarantee — Our Board and Train programs offer a lifetime guarantee on training.
We take security and privacy of your information seriously, and don't market or share your information with others. All the systems we use for payment, contact, and scheduling are PCI compliant, and information used solely for our own purposes. Sensitive card data is never handled by Squarespace, but by Stripe. Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider, the most stringent level of certification available in the payments industry.
Contact Information
If you have any questions about this policy or our SMS program, please contact us using the contact information provided on this website.
SMS Program Support
Recipients must have a clear way to reach the sender with questions about the policy or SMS program. Please use the contact methods listed on this website for assistance.
Privacy Policy
Effective Date: July 8, 2026
The Canine Mind, LLC ("The Canine Mind," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide through thecaninemind.org (the "Website").
This Privacy Policy explains what information we collect, how we use it, how we share it, and your choices regarding your information.
1. Information We Collect
We may collect personal information that you voluntarily provide through our Website, including through our intake form and scheduling tools.
This may include:
Contact information, such as your name, email address, phone number, and address.
Client inquiry information, such as information you provide when contacting us or requesting services.
Intake form information, including details you submit about yourself, your dog, your household, and behavioral concerns or service needs.
Scheduling information, including information submitted when booking appointments through Acuity.
We may also receive limited technical information collected automatically by Squarespace as part of operating the Website, such as browser, device, IP address, and basic site usage data.
By providing your mobile number and opting in to receive SMS messages from The Canine Mind LLC, you agree to receive customer care messages, promotional discounts, flash sales, advertisements.
Message frequency: Message frequency may vary. On average, 1-2 messages per month.
Message and data rates may apply.
Text HELP for assistance.
Text STOP to unsubscribe. After you send STOP, you will no longer receive SMS messages from The Canine Mind LLC unless you opt in again.
For more information, please review our terms and conditions at: https://www.thecaninemind.org/terms-and-conditions
2. How We Use Your Information
We use your information to:
Provide and manage our services.
Review inquiries and intake submissions.
Schedule and coordinate appointments.
Communicate with you about requested services.
Operate, maintain, and improve the Website.
Protect the security and integrity of the Website and our business.
Comply with legal obligations.
SMS and Mobile Information
Mobile information and SMS consent will not be shared with third parties for marketing or promotional purposes. Such information may be shared only as necessary to provide text message services.
Consumer Data Sharing
We clearly limit sharing of consumer data. Consumer data, including phone numbers and SMS consent records, is shared only as necessary to support text messaging services and related operational requirements.
No Transfer to External Organizations
Your data will not be transferred to external organizations. This includes consumer personal data, phone numbers, and SMS consent information, except where strictly necessary to provide services or where required by law.
Data Protection Safeguards
We maintain safeguards designed to prevent unauthorized access, use, or sharing of user data.
SMS Opt-Out
Users may opt out of SMS messaging campaigns at any time. To stop receiving text messages, follow the opt-out instructions provided in the message campaign.
3. Payments
We do not store your payment card information on our Website.
If payments are processed in connection with our services, payment information is handled by the applicable third-party payment processor under its own privacy and security practices.
4. Third-Party Services
We use third-party service providers to help operate our Website and services, including:
Squarespace for website hosting and site functionality.
Acuity Scheduling for appointment scheduling and related intake or booking functions.
These third parties may collect, process, or store information in accordance with their own privacy policies.
5. Cookies and Tracking
We do not use the Website for advertising or retargeting based on the information currently provided.
Squarespace may use cookies or similar technologies that are necessary for website functionality, performance, or basic analytics. You may be able to manage cookies through your browser settings.
6. How We Share Information
We do not sell your personal information.
We may share your information only in the following circumstances:
With service providers that help us operate our Website and scheduling services.
When required by law, legal process, or government request.
When necessary to protect our rights, safety, property, or the rights and safety of others.
In connection with a business transfer, merger, sale, or reorganization.
7. Data Retention
We retain personal information only for as long as reasonably necessary to provide services, respond to inquiries, maintain business records, comply with legal obligations, and resolve disputes.
8. Your Rights and Choices
Depending on where you live, you may have certain privacy rights regarding your personal information, which may include the right to request access to, correction of, or deletion of your information.
You may also contact us at any time to ask questions about how your information is used.
Privacy requests may be submitted to: Connect@thecaninemind.org
9. Children's Privacy
This Website is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information through the Website, please contact us and we will take appropriate steps to delete it.
10. Data Security
We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
11. External Links
Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing information to them.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.
13. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, you may contact us at:
The Canine Mind, LLC
Salt Lake City, UT
Connect@thecaninemind.org
